FOR IMMEDIATE RELEASE: August 6, 2014
National Passport Center Praises Quality of Service at Union County Clerk’s Elizabeth & Westfield Passport Offices
ELIZABETH, NJ – Union County Clerk Joanne Rajoppi announced today that the National Passport Center (NPC) has issued Certificates of Excellence of the Passport Services offered by her offices in Elizabeth and Westfield.
“After site visits to our offices in Elizabeth and Westfield, an analyst for the National Passport Center, a division of the U.S. State Department, made an evaluation of both facilities,” Ms. Rajoppi said. “The analyst assessed our passport agents and reported that they had the highest level of proficiency and experience.”
“During our annual interview with the analyst from NPC, our policies and procedures were reviewed and our customer service techniques were observed,” Ms. Rajoppi added. “The analyst specifically reviewed our accuracy and knowledge of passport processing procedures to ensure federally mandated rules and regulations are adhered to at all times. Our staff was interviewed on the policies to guarantee each of our certified agents is qualified to act as an acceptance agent on behalf of the NPC.”
The County Clerk operates two passport offices to serve the residents of Union County: the main office in the Union County Courthouse, 2 Broad Street, Elizabeth, 908-527-4966; and the annex located in the Colleen Fraser Building, 300 North Avenue East, in Westfield, 908-654-9859.
“We invite anyone who needs a passport to visit either one of our locations; visit our website at www.ucnj.org/Passports or call us for further information,” Ms. Rajoppi said. “Our highly qualified staff is ready to assist you with the application process, passport photographs, and information about expedited delivery from the State Department.”
The Westfield Annex is the only County Clerk’s office in the state that is open during evening hours. The Westfield Annex is open from 8 a.m. to 7:30 p.m. on Tuesdays and Thursdays; from 8 a.m. to 4 p.m. Mondays, Wednesdays and Fridays; and from 9 a.m. to 1 p.m. on Saturdays. The Elizabeth office is open from 7:30 a.m. to 4:30 p.m. Monday through Friday.