Press Release

For Immediate Release: April 2, 2019

Union County Launches New Human Services “DHS Action Hotline” Connecting People in Need with Programs That Help

Union County, NJ – The Union County Board of Chosen Freeholders is pleased to announce that residents can call the new DHS Action Line at 888-845-3434 or 908-558-2288 for rapid, personal assistance with any question, complaint or concern about services provided by the Union County Department of Human Services. An email option is also available at DHSaction@ucnj.org.

“Through the new Action Line, every Union County resident is just a phone call – or an email – away from a knowledgeable person in our Department of Human Services, who can connect them with useful resources and provide reliable guidance for any issues they may have on a personal, individualized basis,” said Freeholder Chair Bette Jane Kowalski.

The DHS Action Line is staffed with professionals who are trained to explain the programs and services provided by Human Services, and discuss the details of specific concerns or questions.

Staff is available to help residents connect with services for seniors and their caregivers, job searches and job training, food and shelter, homeless prevention and help, mental health and addiction issues, special transportation needs, services for people with disabilities, and programs for at-risk youth.

In addition, the Action Line provides Human Services clients with a portal for resolving issues related to benefits and payments.

As one of Freeholder Chair Kowalski’s initiatives for 2019, the Action Line will also help to strengthen county-local relationships and support systems for families in need, by creating a streamlined pathway for communicating with residents, and assisting municipal officials and community based organizations.

“The Action Line represents a team-based, comprehensive effort to ensure that our services reach people in effectively, and in a manner that respects the many unique cultural differences that characterize our diverse community,” said Freeholder Chair Kowalski.

Starting on Tuesday, April 2, DHS Action Line specialists, including Spanish speakers, are available Monday through Friday between 9:00 a.m. and 5:00 p.m. Voice and email messages left after hours will be answered the next business day.

The Department of Human Services (DHS) provides and administers a broad range of federal, state, county, and grant funded services to all Union County residents.

For more information about the Department of Human Services, visit online at ucnj.org/human-services or contact the DHS Action Line.

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For all Union County programs and services visit ucnj.org, call the Public Info Line, 877-424-1234, email info@ucnj.org or use the online Contact Form.

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