Fares and Policies

Fares

Effective July 1st, 2012, Union County Paratransit increased it’s fare policy to $2 per one-way trip. In the event that you cannot afford the fare, waivers based on the passengers income are possible. All information is confidential. Billing will be done each month following the month of service. You will be asked to make your payment by check or money order ONLY payable to “Union County Paratransit System.”

Cancellation Policy

Cancellations cause unnecessary delays to the overall operation of the Paratransit System. If you have to cancel a trip, you must call as soon as possible before the scheduled pickup time. If you call after business hours, please leave your name, telephone number and scheduled trip information on the answering machine. Three or more un-cancelled appointments (no-shows) within a 30 day period will result in the suspension of your transportation privileges for 14 days. You will be charged the $2 fare for all trips you fail to cancel in advance. Severe weather conditions may force cancellation of service. Please listen to radio station 101.5 FM or call (908) 241-8300 for closure notifications after 7 a.m.

Non-Discrimination Policy

We are committed to ensuring that no person is excluded from, or denied the benefits of our services on the basis of race, color, or national origin. Any person who believes that they have, individually or as a member of any specific class of persons, been subject to discrimination on the basis of race, color, or natural origin, may file a complaint in writing to Union County Paratransit.

To file a complaint, or for more information on Union County’s obligations under Title VI, please write to Union County:

Union County Paratransit System
10 Elizabethtown Plaza, 2nd Floor
Elizabeth, NJ 07202

If information is needed in another language please call 908-659-5001

Si necesita información en otro idioma, llame al 908-659-5001