If you are a veteran you may be asked to provide your ID number
ALL passengers are required to wear a seat belts when the vehicle is in motion
Smoking, drinking or eating is not permitted on the vehicle.
Unruly or inappropriate behavior may result in loss of transportation privileges
Pets are not allowed. A service animal may accompany a person with a disability
Passengers will be responsible for carrying all their packages into their homes
Be ready 15 minutes prior to scheduled pick-up time.
Allow 15 minutes after your scheduled pickup time before calling the reservationists. If an aide is needed, it is the passenger’s responsibility to obtain one. Please notify intake when making a reservation
Telephone the scheduling office if you will be late for a return.
Reasonable Accommodations will be provided upon request
The Driver will blow the horn and wait 5 minutes before moving on to the next scheduled pick-up.
Drivers are NOT permitted to accept tips or collect fares.
Assistance is provided getting on and off the vehicle at the curb. Visually impaired passengers will be assisted door-to-door.
Help will be provided with securing seat belts.
Assistance is provided to a passenger using a mobility device to get on and off the vehicle from the curb and in securing the device on the vehicle.
Drivers are required to report all problems to the dispatcher and take directions from the dispatcher on resolving any issues.
Help will be provided putting on and taking off, no more than two (grocery size) bags per passenger.
Only passengers on the drivers scheduled list will be transported.