Route 22 Shuttle

The Route 22 Safety Shuttle was implemented in October, 2007 to provide a safer means of crossing the highway to transit-dependent employees of retail, office, and industrial businesses, as well as local residents. 

The Route 22 Safety Shuttle has three routes that, combined, stop at all NJ Transit designated bus stops from Union through Kenilworth and Springfield. Service is offered seven days a week, 362 days per year and is available free of charge to the general public as well as county employees.

The Shuttle was implemented in a collaborative effort by the NJ Department of Transportation, NJ Transit and the County of Union. In the 11 years since implementation the service has provided over 700,000 one-way rides to passengers.

The NJDOT Route 22 Pedestrian Safety Study recommended improvements to reduce or eliminate pedestrian accidents and fatalities along the 3.5 mile center median section of Route 22 in Union, Kenilworth and Springfield. The establishment of the Safety Shuttle was a cost-effective non-engineering solution after alternatives such as a traffic signals and a pedestrian overpass were previously rejected as too costly or otherwise unacceptable. 

The Union County Route 22 Safety Shuttle provides a safer means of crossing the highway to transit-dependent employees of retail, office, and industrial businesses, as well as local residents.

• Open to the public at no cost.
• Shuttle service Routes A and B operate Monday through  Saturday. Single vehicle    service – Shuttle Route C – operates Monday through Saturday after 7:00PM and all day Sunday.
• Vehicles circle the route approximately every half hour All stops are at NJ  Transit  designated bus stops except as noted.
• You may enter or exit the bus at any stop by signaling the  driver.
• Passengers can request a route deviation up to one-half mile off route which needs to be requested by 3:00 PM the day prior to service by calling 908-241-8300. For their return trip the passenger must call and press 2 to notify dispatch.
• No service is provided on the following holidays Easter Sunday, Thanksgiving Day, and Christmas Day.
• Service animals, respirators and portable oxygen tanks are permitted.
• This information is available in alternate format upon request.
• If this information is needed in another language please call 908-659-5000.

Please Note – As a result of a court order, effective immediately and as of April 18, 2022, CDC’s January 29, 2021 Order requiring masks on public transportation conveyances and at transportation hubs is no longer in effect. The CDC continues to recommend that people wear masks in indoor public transportation settings at this time. Face masks are not required; passengers may wear a mask based on personal preference

Improving Access

Your feedback can help us identify specific service problems that may need our attention. If there is a problem, we encourage you to call our office at 908-659-5001 to file a complaint. Our staff devotes many hours to investigating complaints and resolving them. There is no limit on the number of complaints you can file.

You should not be afraid that submitting complaints would affect the quality of your   service or your eligibility. Union County does not tolerate retaliation of any kind against our riders. We immediately investigate all accusations of retaliation. 

Rider Code of Conduct

• Seatbelts & Seating: Every rider must wear a seatbelt. Removing or refusing to wear a seatbelt is not allowed. NO STANDING DURING TRANSIT, passengers must be seated.
• Eating, Drinking and Smoking: Unless medically necessary, no eating or drinking is allowed on vehicles. All vehicles have a No Smoking rule.
• Personal Hygiene: Riders must maintain an acceptable standard of cleanliness.
• Cellphone Usage : Speak softly when using a cellular phone as a courtesy to other passengers.
• Prohibited Serious Disruptive Conduct: There are actions that are never allowed.  Examples of this conduct include, but are not limited, to the following:
  • Behavior that interferes with the safe operation of the vehicle
  • Abusive language or behavior | Harassment of riders, drivers, passengers
  • Riding under the influence of alcohol or illegal drugs
• Riding with any weapons
• Any rider who physically assaults another person or demonstrates illegal or dangerous behavior may be subject to immediate suspension from services. An investigation will be initiated and the rider will have an opportunity to discuss issues before any final action is determined.  All vehicles are equipped with cameras and vehicle occupants are subject to video and audio recording for the safety of all passengers.

ADA Complaint Policy and Form

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Non-Discrimination Policy

We are committed to ensuring that no person is excluded from, or denied the benefits of our services on the basis of race, color, or national origin. Any person who believes that they have, individually or as a member of any specific class of persons, been subject to discrimination on the basis of race, color, or natural origin, may file a complaint in writing to Union County Paratransit. To file a complaint, or for more information on Union County’s obligations under Title VI, please write to Union County:

Union County Paratransit System
10 Elizabethtown Plaza, 2nd Floor
Elizabeth, NJ 07202

If information is needed in another language please call 908-659-5000. Si necesita información en otro idioma, llame al 908-659-5000

Reasonable Modification Policy

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Title VI Non Discrimination Policy

Submit a Title VI Complaint Online – Click here

Title VI Complaint Form- Click here

The Title VI Act of 1964, as amended, helps to ensure anti-discrimination is enforced throughout the work undertaken by all recipients of federal funding.  The County of Union, including Union County Paratransit, has implemented procedures to prohibit discrimination on the grounds of race, color, sex, age, national origin, religion, disabling condition, or being included within minority populations and/or low income populations, as well as, ensure meaningful access to programs and activities by persons with Limited English Proficiency (LEP). Title VI also prohibits exclusion from participation, denial of benefits to, or others subject to discrimination under any program or activity administered by the County of Union.

Any person who believes they have been aggrieved by an unlawful discrimination practice under Title VI has a right to file a formal complaint with the County of Union.  Any such complaint must be in writing and filed with the County of Union.  The complaint must be filed within one hundred eighty (180) days following the date of the alleged discriminatory occurrence.    Transportation services provided by this agency are in whole or part funded through federal funds received through NJ TRANSIT and as an individual you also have the right to file your complaint with the Federal Transit Administration in writing and may be addressed to: Title VI Program Coordinator, East Building, 5th Floor – TCR, U.S. Department of Transportation, Federal Transit Administration, Office of Civil Rights, 1200 New Jersey Avenue, SE, Washington, DC 20590 or visit www.njtransit.com/diversity

The County of Union also provides language access services to populations of persons with Limited English Proficiency (LEP) who are eligible to be served or likely to be affected by our programs.  The County of Union will schedule interpreters or bilingual staff when necessary to communicate, unless, after being informed of the right to interpreter services, the individual expresses a clear preference to bring their own interpreter. The County of Union will schedule an interpreter or bilingual staff member at no cost to assist in reading English language notices, letters, or other written information from the County of Union.   

To file a written complaint, or for more information on the County of Union’s obligations under

Title VI and/or to request LEP services, please either write to Deana Mesaros, Director, Union County Paratransit, 10 Elizabethtown Plaza- 2^nd floor, Elizabeth, NJ 07202, or contact the County of Union at www.ucnj.org.  

Union County Paratransit System
10 Elizabethtown Plaza. Second Floor
Elizabeth, NJ 07202

Call 908-241-8300

For general questions, call 908-659-5000 between the hours of 8:30am to 4:30pm Monday thru Friday, excluding major holidays

Please click here to use our form for comments and questions.