Frequently Asked Questions Portal

American Job Center
  • How do I sign up for training? View the online Orientation and complete the short online form. You will then receive an email with next steps which include calling 908-757-9090 to schedule an Initial Assessment appointment.
  • I completed Orientation, what are my next steps? Follow the steps in the email that you received after Orientation which include calling 908-757-9090 to schedule an Initial Assessment / WIOA Information Session appointment. If you did not receive an email after Orientation call 908-757-9090 for assistance.
  • Can I extend my unemployment? In some cases, you may be eligible for Additional Benefits During Training (ABT) if you are enrolled in an approved training program and your unemployment claim is determined to be eligible. For more information and to see if you qualify, please contact Employment Services at 908-412-7980.
  • I need help with my unemployment claim, can you help me? The American Job Center cannot answer unemployment related questions. Please call the Unemployment Office directly with all questions related to your unemployment claim. Call Unemployment directly at : 201-601-4100 / 732-761-2020 / 856-507-2340
  • What is CASAS testing? CASAS is the Comprehensive Adult Student Assessment Systems Test which is used to determine your grade level for occupational training.
  • How can I schedule my CASAS testing? Call 908-757-9090 to schedule your test
  • What is the website for Metrix Learning Skill Up? ucnj.metrixlearning.com
  • I can’t log into my Metrix Learning Skill Up account, what do I do? Contact Metrix Learning Customer Support at: customersupport@metrixlearning.com
  • How do I search for training? Please refer to the Approved Service Provider List that you received during your Initial Assessment or contact your Career Counselor. Here is the link for the NJ Training Explorer: https://mycareer.nj.gov/training Keep in mind that all of the following requirements need to be met for the training to be eligible: must be In Demand throughout New Jersey or at least Union County, must be on the Approved Provider List, must be on NJ Training Explorer.
  • I selected my training, what do I do now? Once you’ve selected a training program, reach out to the training provider to ask any questions and confirm details such as the training schedule, format (in-person, hybrid, or virtual), and any required prerequisites. After that, report your training choice to your Career Counselor. Please do not register for or enroll in the training until you receive approval, as enrolling without approval may disqualify you from the WIOA program.
  • Does WIOA pay for college classes? No, WIOA does not provide funding for college credits or matriculated courses. DOL Employment Services has a Tuition Waiver program that may be able to help. Please call 908-412-7980 or visit nj.gov/labor/career-services/
  • Does WIOA cover apprenticeships or skilled construction training? WIOA funding does not cover apprenticeships and does not cover all skilled construction training. However, some skilled construction programs may be eligible for WIOA funding. Other grantees such as NJBuild, Pathways to Recovery, JOBS, and Opportunity Partnership grants may also be available to assist you. For more information, please call 908-412-7980 or visit nj.gov/labor/career-services/
  • How do I contact my Career Counselor? Call 908-757-9090 and ask for your Career Counselor by name.
  • Besides WIOA, what other sources of funding are available? Your training provider may have additional funds through FAFSA, Financial Aid, Opportunity Partnership Grants, etc. Please check with your training provider to determine if your training is eligible for any other funding sources besides WIOA.
  • Where can I get help with job search or job placement services? NJ DOL Career Services is available to help: Call 908-412-7980 or visit nj.gov/labor/career-services/
  • How can I get help with my resume? NJ DOL Career Services is available to help: Call 908-412-7980 or visit nj.gov/labor/career-services/
  • What services are available to me if I don’t need training? The New Jersey Department of Labor and Workforce Development offers free career services to help you prepare for, find, and succeed in employment. These services are available through local One-Stop Career Centers and online resources. Career services may include job search assistance, resume and interview support, career counseling, labor market information, workshops, and referrals to education and training programs. You may also have access to online skill-building courses, specialized services for veterans or individuals with disabilities, and reemployment support if you are receiving unemployment benefits. To learn more or access services call 908-412-7980 or visit nj.gov/labor/career-services/
MEDICAID
  • What is MLTSS? Managed Long Term Services and Supports (MLTSS) refers to the delivery of long-term services and supports through New Jersey Medicaid’s NJ FamilyCare managed care program.  MLTSS is designed to expand home and community-based services, promote community inclusion and ensure quality and efficiency. MLTSS uses NJ FamilyCare managed care organizations (also known as HMOs or health plans) to coordinate ALL services. MLTSS provides comprehensive services and supports, whether at home, in an assisted living facility, in community residential services, or in a nursing home.
  • What does MLTSS cover? Managed Long Term Services and Supports (MLTSS) includes: Access to all NJ FamilyCare Plan A Benefits; Care Management; Home and Vehicle Modifications; Home Delivered Meals; Respite; Personal Emergency Response Systems; Mental Health and Addiction Services; Assisted Living; Community Residential Services; Nursing Home Care.
  • How is Nursing Home Care covered in MLTSS? Any individual with NJ FamilyCare entering a nursing facility (NF) or special care nursing facility (SCNF) for the first time will have their acute and primary health care managed by the NJ FamilyCare Managed Care Organizations (MCOs). Short-term Rehabilitation stay in a NF/SCNF is a NJ FamilyCare Plan A benefit. Once the individual has completed rehabilitation, the MCO will screen their member to evaluate if they meet the MLTSS criteria. If the MLTSS criteria are met and the individual requires long-term custodial care in the nursing facility or community, a clinical assessment for MLTSS will be conducted by the MCOs and a determination of clinical eligibility will be made through the Division of Aging Services (DoAS). Any individual who is pending or newly eligible for NJ FamilyCare Plan A and is living in, or requesting placement, in a NF/SCNF will be referred to the DoAS Office of Community Options (OCCO) for MLTSS clinical eligibility assessment. If the individual is approved both financially and clinically for Medicaid, the individual will be enrolled in MLTSS and in an MCO. NF/SCNF residents who were considered custodial care on Medicaid prior to July 1, 2014 will remain NJ FamilyCare fee-for-service for the duration of their stay.
  • How to qualify for MLTSS? An individual 21 and older can qualify for Managed Long Term Services and Supports (MLTSS) by meeting these established Medicaid requirements. Financial Requirements: These include monthly income, as well as total liquid assets. For more detailed information on Medicaid financial eligibility, click here. Clinical Requirements:
    • An individual 21 years and older meets the clinical eligibility for Nursing Facility level of care, which means the individual requires hands on assistance with three or more activities of daily living such as bathing, dressing, toileting, locomotion, transfers, eating, and bed mobility or has cognitive deficits and requires supervision and cueing with three or more activities of daily living.
    • Children ages birth through 20 meet clinical eligibility for MLTSS through functional limitations, identified in terms of developmental delay or functional limitations for age-appropriate activities of daily living, and require nursing care over and above routine parenting and meets the criteria for skilled nursing care that requires complex skilled nursing interventions 24 hours per day, seven days a week.
    • Or, have functional limitations, identified in terms of developmental delay or functional limitations for age-appropriate activities of daily living, and require nursing care over and above routine parenting and meets the criteria for medical and/or intense therapeutic services for the technology dependent child who requires a medical device that the Federal food and Drug Administration has classified as a life-supporting or life-sustaining device that is essential to or  that yields  information that is essential to the restoration continuation of bodily function and continuation of human life and the use of the device requires ongoing skilled nursing intervention 24 hours per day seven days a week.
    • Age and/or Disability Requirements: These involve age requirements whereby one must be 65 years or older; and/or disability requirements whereby one must be under 65 years of age and determined to be blind or disabled by the Social Security Administration or the State of New Jersey.
  • How to apply for MLTSS?
    • For individuals 21 and older contact your local County Area Agency on Aging (AAA) – Aging and Disability Resource Connection (ADRC) to find out more information on services and resources in your area and to be clinically screened for MLTSS.
    • For children birth through 20 years old contact the Division of Disabilities Services (DDS) at 1-888-285-3036 (press 2 after prompt and then press 1 after next prompt) to speak with an Information and Referral Specialist.
    • There is another option known as the Program of All-Inclusive Care for the Elderly (PACE) program. To be eligible to enroll, you must live in the PACE provider service area. There currently are six PACE organizations serving parts of ten counties.
  • Managed Long Term Services and Supports (MLTSS) Application Guidance
    • The Managed Long-Term Services and Supports (MLTSS) program is part of New Jersey Medicaid, also known as NJ FamilyCare, Aged, Blind, Disabled Programs (ABD). MLTSS provides comprehensive care in a variety of settings, including assisted living facilities, group homes, nursing homes, or in your own home. The goal of MLTSS is to enable people who require a nursing home level of care to live in the location of their choice, with the care they need.
    • Enrollment in MLTSS requires establishing two things:
      • Clinical eligibility means that a medical professional agrees that you need extra care for daily living.
      • Financial eligibility means your income and things you own are within the limits of the MLTSS program. Each one is described in greater detail in this guidance.
  • Do you have a need for MLTSS To qualify for MLTSS? You must need a “nursing home level of care.” An official screening exam is required to see if you need hands-on assistance with three or more activities of daily living, such as bathing, dressing, and mobility. Schedule your exam as soon as you need more care. It is helpful, but not required, to begin this process before you apply for MLTSS.
  • How to schedule a screening exam:
    • If you are living in the community and not already enrolled in a Medicaid program, contact your Area Agency on Aging (AAA) at 1-877-222-3737 to schedule an MLTSS screening exam.
    • If you are enrolled in a Medicaid program, call the member services number on the back of your Health Plan or HMO card. Ask for a clinical eligibility exam for the purpose of enrolling you in MLTSS.
    • If you live in a facility, such as an assisted living facility or nursing home, ask the social worker to help you schedule your MLTSS screening exam.
    • If you are not found clinically eligible for MLTSS by the Division of Aging Services, you will receive notice from the Office of Community Choice Options. The CSSA will assess your eligibility for other Medicaid programs.
    • If you are not found clinically eligible for MLTSS by the Division of Aging Services, you will receive notice from the Office of Community Choice Options. The CSSA will assess your eligibility for other Medicaid programs.
  • Financial Eligibility -Do your income and resources meet the MLTSS program guidelines? Your next step is to apply for MLTSS through your local County Social Service Agency (CSSA). A CSSA caseworker will evaluate the information you provide to see if you qualify financially for MLTSS. They will look at your income and financial resources, also known as assets.
    • You must own less than $2,000 in total resources. The house you live in and the vehicle you use do not count toward this total. If you are married and your spouse is not applying, some of your marital assets will be set aside for your spouse and will not count toward this total.
    • Resources are always counted as of the first day of the month. If you have more than $2,000 on the first day of the month – even if the amount goes lower the very next day – you will not qualify for MLTSS for any part of that month. If your application was denied because you were over the resource limit, you can reapply at any time.
    • A caseworker will review your resources and income going back five years from the date of your first application for MLTSS. Part of this “look-back” will include checking to see if you have transferred assets for less than fair market value. Fair market value is the most likely price someone would pay on the open market for things like property and other assets. For example, if you give your house to your child instead of selling it or sell your house for less than it is worth, then that would be a transfer for less than fair market value. Any unexplained transfer of cash, without a good or service received in return, can also be considered a transfer for less than fair market value. This is why it is so important to provide documentation whenever you have it or give your caseworker an explanation when you do not have any paperwork
  • How to Apply MLTSS applications are processed by the County Social Service Agency (CSSA) of the county where you live. You can apply online or complete a paper application that can be mailed or submitted in person. A list of CSSA locations is on the NJ FamilyCare website.
    • Applying online is the fastest way to start the application process. You will be able to upload your documents at the end of the application. If you cannot upload your documents, you can bring them in person or mail them to the CSSA office after you submit the online application.
    • You can also fill out a paper application provided by the AAA or CSSA, or you can print a copy of the application form. You should keep a copy and a list of what you submit.
    • When you apply, answer “Yes” to the question on the application that asks if you need “nursing home like” services and need assistance with daily activities, such as dressing, bathing, and mobility. This will make sure that your application is processed for MLTSS. You do not need to live in a nursing home to apply for MLTSS.
    • You will have to provide documents, such as bank statements, life insurance policies, deeds to your property, etc. for the time period starting five years before the date of your first application for MLTSS up to the date of the current application. This entire time period, which may be longer than five years, is referred to as the “look-back period.” The more documents you can provide to the CSSA at the time you apply, the easier your application can be processed. Any missing documentation can cause a delay or result in your application being denied.
    • The ABD Checklist is a complete list of documents the CSSA needs to make a decision on your application. Read the list carefully and submit all information and documents that apply to your situation. If you cannot get a document, you must write an explanation of the steps you took to get it and the reason why you can’t provide it. Your application will be denied without a good reason for missing documents. If your application is denied because you did not provide enough documentation when you applied, or after it was requested by your CSSA, you will have to apply again when you have the information.
    • Bank Statements – You must provide quarterly statements from any bank account or similar resource you owned during the look-back period. “Quarterly statements” means one month’s statement from each quarter of the year [Quarter 1, January-March; Quarter 2, April-June; Quarter 3, July-September; and Quarter 4, October-December]. The CSSA may later ask for monthly statements if the quarterly statements show a lot of financial transactions. If you would like, you can provide monthly statements when you apply. • If the bank account has been closed, send quarterly bank statements for the look-back period through the date it was closed; proof that it was closed; and proof of where the funds were deposited. • You must send statements for all bank accounts that list you as an owner or coowner during the look-back period, even if you never deposited or withdrew funds from the account. If your name has been removed from the account, then you must also provide proof that your name was removed.
    • You can help your CSSA with your application by submitting as many documents as you can right away. The more you send in, the easier it is for the CSSA to make a decision on your application. Organizing your documents can also speed up the process. Include a list of the documents you are providing and put bank statements in order from newest to oldest
    • Deposits into Bank Accounts
      • If a deposit is recurring, such as a pension, provide one explanation with proof of the current gross amount, any deductions, and how long you expect to get this deposit. You should explain any change in the amount or length of time you will receive the deposit.
      • If a deposit is from another resource no longer available to you, such as a bank account or stock dividends, then you must provide proof the account was closed and where the funds were deposited. You must submit quarterly statements for the look-back period prior to the closing of these accounts.
      • For deposits via electronic services, such as Zelle, Venmo, or Paypal, you must provide proof of the source. If the source is an account that belongs to you, you must provide the current value, as well as look-back statements for that account. If the source is someone else, you must provide an explanation as to why they paid you money. Cash Withdrawals Review your bank statements before you submit them. For any cash withdrawal in a large amount, you should provide receipts if you have them. If you don’t have receipts, write a detailed explanation for the withdrawal. Transfer of Resources The review of the look-back period documents if you have transferred assets for less than fair market value. Any transfer that is not documented or explained will be treated as a gift. A transfer penalty will be determined for the monetary value of the total amount of gifts. This transfer penalty is a period of time you will not be eligible for Medicaid. The calculation of the transfer penalty is based on the total dollar amount of transfers being treated as gifts, which includes the value of assets sold for less than fair market value.
      • If a house, car, or similar resource has been sold or transferred in the past five years, include detailed information about the transfer, such as the closing statement, current owner (if you know), and proof of where the funds were deposited.
      • Transfers to other people, including cash, checks, or transfers between accounts, must be explained. You should provide receipts, if you have them, and a written explanation about the transfer. Checks written to “cash” will result in a transfer penalty, unless you can provide enough documentation or a written explanation.
      • If any payments were for caregiving services, include a copy of any contract for those services. It is helpful to provide caregiver logs if you have them.
      • If any income or payments were related to a loan, provide documents showing the existence of the loan, repayment terms, any receipts or logs of payments, etc. Life Insurance Policies If you own a life insurance policy that has a face value over $1,500 (or multiple policies with a total face value over $1,500), you should call the insurance company to get a letter showing the cash value of the policy. The cash value will be counted as a resource and will result in a denial if your resources are over $2,000. You should think about the cash value prior to applying. You are not required to cancel or cash out the policy. Other options are possible, such as assigning the policy to a funeral home.
    • Transfer of Resources The review of the look-back period documents if you have transferred assets for less than fair market value. Any transfer that is not documented or explained will be treated as a gift. A transfer penalty will be determined for the monetary value of the total amount of gifts. This transfer penalty is a period of time you will not be eligible for Medicaid. The calculation of the transfer penalty is based on the total dollar amount of transfers being treated as gifts, which includes the value of assets sold for less than fair market value.
      • If a house, car, or similar resource has been sold or transferred in the past five years, include detailed information about the transfer, such as the closing statement, current owner (if you know), and proof of where the funds were deposited.
      • Transfers to other people, including cash, checks, or transfers between accounts, must be explained. You should provide receipts, if you have them, and a written explanation about the transfer. Checks written to “cash” will result in a transfer penalty, unless you can provide enough documentation or a written explanation.
      • If any payments were for caregiving services, include a copy of any contract for those services. It is helpful to provide caregiver logs if you have them.
      • If any income or payments were related to a loan, provide documents showing the existence of the loan, repayment terms, any receipts or logs of payments, etc
    • Income Eligibility If your income is higher than $2,901 per month in 2025, then you will need to establish a Qualified Income Trust (QIT) to be considered income-eligible for MLTSS. A QIT is a financial tool made up of a simple trust document and a bank account. It is used to redirect your income so that this income is not counted when determining eligibility. Once the QIT document is signed and the QIT bank account is funded, you can be income eligible for MLTSS. Note that income placed in the QIT may only be used to help pay for cost of care (in accordance with Post Eligibility Treatment of Income rules), and may be subject to recovery by the State of New Jersey after your death. Further information about the QIT process, including a template of the trust document, can be found at www.nj.gov/ humanservices/dmahs/clients/mtrusts.html.
    • Self-Attestation Form You may be able to fill out a Self-Attestation Form and provide fewer documents if your monthly income is less than $1,305 per month in 2025. A Self-Attestation Form is a document you sign that states you have not transferred any money or property to someone else within the look-back period. If you think this applies to you, talk to your AAA or CSSA. Be aware that the CSSA will still run a computer check of your resources. If they see that you have transferred resources during the look-back period, more information will be requested, which will increase your application’s processing time.
    • Request for Information Letter The CSSA may send you a Request for Information (RFI) letter to ask for more information about your application or documents. If you receive an RFI, respond to it as quickly as possible. If you cannot provide all the information that is requested, you can either ask for more time or provide a written explanation of what steps you took to get the information and why you were unable to get it. Include copies of any correspondence you sent in your effort to get the missing information. You must respond to every request in the RFI. It can be helpful to number the requests in the letter and provide matching numbered responses. This helps the CSSA match your answers to the request and see that you answered every question
    • Reapplying if You Are Denied Your application may be denied if you:
      •  Do not respond by the deadline in your RFI letter;
      • Do not provide all the documents or information needed to process your application; or
      • Do not have financial eligibility (your income or resources were too high when you applied).
      • If your application is denied for any of these reasons, you do not have to wait to reapply. If your circumstances have changed, you can reapply by filling out a new application. You will not have to re-send all of your documents. The CSSA will accept your new application with just the missing document(s) listed in your RFI letter or updated information on your change in circumstances. The CSSA will go back to your old application to find the rest of your documents and put them with your new application. If it has been several months since your last application, it is a good idea to provide updated bank statements and documents for any other changes, like a new address, different income, more expenses, etc
Guide for Uploading Medicaid and Family Care Documents
NJ Family Care
  • NJ FamilyCare/Medicaid is New Jersey’s public health care coverage program. It covers just about every health care need. NJ FamilyCare, which covers:
    • Children under age 19
    • Adults
    • Pregnant Women
  • Who qualifies for NJ FamilyCare? Visit NJHelps.org to see if you might qualify for NJ FamilyCare and other NJ social service programs. NJHelps is a basic screening tool. The only way to know for sure if you qualify is to apply. There are several ways you can apply for NJ FamilyCare:
    • Visit your local Union County Social Services Agencies
    • Apply online
    • Call 1-800-701-0710 (TTY: 711)
      Monday and Thursday 8:00 A.M. – 8:00 P.M.
      Tuesday, Wednesday, Friday 8:00 A.M. – 5:00 P.M.
      Live translators are available for most languages.
  • What is Family Care? NJ FamilyCare is federal and state funded health insurance program created to help qualified New Jersey residents of any age access to affordable health insurance. NJ FamilyCare is for people who do not have employer insurance.
  • Who is Eligible? NJ FamilyCare includes New Jersey residents; all are eligible to apply. Financial eligibility will be determined by the latest federal tax return which, when filed, will be electronically verified.
    • Children under 19 are eligible with higher incomes up to 355% of the Federal Poverty Level (FPL) ($9,512/month for a family of four). Parents still need to renew the coverage each year. Children can qualify regardless of their immigration status.
    • Adults age 19-64 with income up to 138% FPL ($1,800/month for a single person and $2,433/month for a couple). In general, immigrant adults must have Legal Permanent Resident status in the US for at least five years in order to qualify for NJ FamilyCare. Some immigrant adults can qualify if they are lawfully present, regardless of when they entered the US. Examples are refugees and asylees, and there are others. Immigrants age 19 and 20 who are lawfully present and have very low income ($509/month for a single person and $805/month for a family of 2) can also qualify.
    • Pregnant people with income up to 205% FPL ($5,493/month for a family of four). Pregnant people who are lawfully present can qualify regardless of the date that they entered the US.
  • Income and Household Size Calculations? Financial eligibility for individuals seeking eligibility for NJ FamilyCare will be based on their Modified Adjusted Gross Income or MAGI. This means the income and household size will be determined by their latest federal tax return which when filed, can be electronically verified. The tax-based household size provides a simplified income calculation.
  • Eligible Immigrant Information? Children under 19 can qualify for NJ FamilyCare regardless of their immigration status. Pregnant women who are lawfully present can qualify, regardless of the date that they entered the United States. In general, immigrant adults must have Legal Permanent Resident status in the United States for at least five years in order to qualify for NJ FamilyCare. Some immigrant adults can qualify if they are lawfully present, regardless of when they entered the US. Immigrants age 19 and 20 who are lawfully present and have very low income can also qualify. “Lawfully present” status includes, but is not limited to:
    • A lawful permanent resident
    • A refugee
    • An asylee
    • A Cuban-Haitian entrant
    • An undocumented resident whose deportation is being withheld by USCIS
    • An Amerasian immigrant
    • A child of an honorably discharged US military veteran
    • A child of a member of the US military
    • Certain American Indians born in Canada are treated the same as a US citizen for the purpose of Medicaid eligibility.
    • An immigrant paroled for over one year.
    • An applicant under the Violence Against Women Act
    • Immigrants who do not see their immigration status listed are still welcome to apply. They may want to talk with an immigration attorney.
    • Please note: Families accessing NJ FamilyCare benefits will NOT be considered a “Public Charge”.*
    • “Public Charge” is a term used by the US Citizenship and Immigration Services (USCIS) to describe people who cannot support themselves and depend on government benefits that provide cash support, such as Temporary Assistance for Needy Families (TANF) and Supplemental Security Income (SSI) – or they live in a nursing home or other long-term care institution at the government’s expense. If an immigrant receives NJ FamilyCare benefits and does not live in a nursing home or other long-term care institution, USCIS will not consider the immigrant a “Public Charge.”
  • How is the NJ FamilyCare health plan appeal process changing? Beginning July 1, 2017, the New Jersey Managed Care Organization appeal process for denials of health care services will be different because of changes to the federal rules that the managed care health plans must follow. The managed care health plans and the State know the new rules. You should know that, if you request an appeal or Medicaid Fair Hearing for health care services on or after July 1, 2017, your health plan will guide you through the process.
  • What does it mean that I have to renew my insurance every 12 months? Renewal is simply a way of checking to see if anything has changed in your family’s situation. You may be sent a preprinted form to confirm your household size, or you may be sent a blank application to fill out. It is very important that you respond to any written request so your insurance coverage will not be lost or interrupted.
  • Is it true that my child must be without health insurance for 3 months before they can be eligible for NJ FamilyCare? No, this is not true anymore. There is no waiting period before your children are eligible for NJ FamilyCare.
  • I have a job out of state. The health insurance I receive is not accessible to my family. Will they qualify for NJ FamilyCare in spite of the fact that I have insurance? Yes, if your health insurance is not accessible to your family, they may be eligible for NJ FamilyCare.
  • Can a single adult qualify for the NJ FamilyCare program? All adults age 19-64 with income up to 138% of the Federal Poverty Level can apply for NJ FamilyCare. In general, immigrant adults must have Legal Permanent Resident status in the United States for at least five years in order to qualify for NJ FamilyCare. Some immigrant adults can qualify if they are lawfully present, regardless of when they entered the US. Immigrants age 19 and 20 who are lawfully present and have very low income can also qualify.
  • If I am an adult without dependent children and had a prior criminal offense which was classified as a felony or crime involving the possession, use, or distribution of a controlled substance, can I still get childless adult Medicaid coverage? Prior to January 1, 2014: The Division does not directly consider any prior offense involving possession, use, or distribution of controlled substances in a Medicaid eligibility determination; however, currently, being eligible for Work First New Jersey/General Assistance (WFNJ/GA) is a requirement to become eligible for childless adult Medicaid coverage. The WFNJ/GA eligibility rules provide that if an adult without dependent children has a conviction that involves possession or use of a controlled substance, that person can become eligible for WFNJ/GA only if they enroll in and complete a licensed residential drug treatment program and undergo drug testing during the treatment program and for 60 days thereafter. A failed drug test will cause WFNJ/GA benefits to terminate, and this would affect Medicaid eligibility. The WFNJ/GA eligibility rules also provide that if an adult without dependent children was convicted of distribution of a controlled substance, the person cannot ever qualify for WFNJ/GA. Beginning January 1, 2014: Federal rules permit states to offer Medicaid eligibility to adults without dependent children, outside of the WFNJ/GA program. Therefore, prior drug convictions for possession, use or distribution of controlled substances will no longer be a factor in Medicaid eligibility.
  • How long do I have to live in the United States before I can be eligible for NJ FamilyCare? Children under 19 can qualify for NJ FamilyCare regardless of their immigration status. Pregnant women who are lawfully present can qualify, regardless of the date that they entered the United States. In general, immigrant adults must have Legal Permanent Resident status in the United States for at least five years in order to qualify for NJ FamilyCare. Some immigrant adults can qualify if they are lawfully present, regardless of when they entered the US. Immigrants age 19 and 20 who are lawfully present and have very low income can also qualify.
  • I don’t speak English very well, and I am afraid to call. NJ FamilyCare’s 800 number is linked with a translation service. Whatever your native language is, we will arrange to have a third person on the line who can speak your language. They will be there to interpret for you and the Health Benefits Coordinator. Don’t be afraid! Call 1-800-701-0710!
  • How do I apply? There are several ways you can apply: Apply Online. If you need help with your online application or if you want to complete an application over the phone, call toll free 1-800-701-0710 and a Health Benefits Coordinator will help you.
  • Can I apply at my County Welfare Agency? Yes, you can. Actually, if your income is low at this time, it would be a very good idea to apply at a County Welfare Agency. There is a possibility that you might be eligible for other programs, such as food stamps. The representatives at the County Welfare Agency will be able to help you.
  • I cannot make up my mind as to which Health Plan to select. What should I do? First you should check out the list of NJ FamilyCare Health Plans, and see which are available in your County. Then you should contact your family doctor to see if he or she is participating in one of those Health Plans – be sure to specify NJ FamilyCare when you ask. If your doctor does not participate in an NJ FamilyCare Health Plan, we recommend that you call 1-800-701-0710 to have one of our Health Benefits Coordinators assist you. Select a Health Plan even if you are not sure. Not choosing a Health Plan will SLOW DOWN your application process. Once your family members are enrolled in NJ FamilyCare, you will have an opportunity to change your Health Plan at a later date, if you are not satisfied.
  • Do I need to make a monthly payment (known as premium) for NJ FamilyCare? As of July 1, 2021, premiums are no longer required for NJ FamilyCare (this includes all Plans). However, any unpaid premium balance is still due.
  • Can I keep the same doctor I have now? Yes, if your doctor participates in one of the Health Plans providing services for NJ FamilyCare in that county. Call your doctor and ask if he or she is providing services for NJ FamilyCare and if so, under which HMO. Then choose that HMO as your Health Plan.
  • What if my family makes too much money to qualify for NJ FamilyCare? NJ residents at higher income levels can purchase health insurance through GetCoveredNJ, the State Marketplace, at www.getcovered.nj.gov.
  • What if I’m pregnant? NJ FamilyCare covers low income pregnant women too! Apply online or visit your local County Welfare Agency. Contact the respective local County Welfare Agency in your area. Pregnant women already enrolled in NJ FamilyCare should contact 1-800-701-0710 and advise them of your pregnancy. NJ FamilyCare wants to be sure you are receiving all of the benefits that your pregnancy entitles you to.
  • Children who do not qualify for NJ FamilyCare? There are other health care coverage options for children who do not qualify for NJ FamilyCare:
  • If I enroll in the new expanded NJ FamilyCare program, when I die and try to leave something to my kids, can the government put a lien on my assets to repay the benefits I received? (Estate Recovery) In the case of an NJ FamilyCare beneficiary who became deceased on or after April 1, 1995 for whom payments for services were made on or after October 1, 1993, a lien may be filed against and recovery sought from the estate of the deceased recipient for assistance correctly paid or to be paid on his or her behalf for all services received when he or she was 55 years of age or older. There are some exceptions. For more information see: Estate Recovery Notice (English)
NJ FamilyCare Aged, Blind and Disabled (ABD) Programs
  • Who is categorically eligible for an ABD Medicaid Program?
    • Individuals aged 65 or older
    • Individuals who are Blind
    • Individuals considered Disabled according to Social Security Administration Guidelines or NJ Medical Review Team (MRT)
  • Eligibility for Medicaid Programs
    • Resident of New Jersey
    • U.S. Citizen or qualified alien (most immigrants who arrived after August 22, 1996 are barred from the program for 5 years)
    • Meet specific standards for financial income and resources
    • For Managed Long Term Services and Supports (MLTSS) an institutional or clinical level of care must be met and a resource assessment that may include a five-year lookback
  • ABD Cascading Programs
    • Medicaid Only
    • New Jersey Care…Special Medicaid Program
    • Medically Needy Program*
      • * Only available in the community and for grandfathered long term care cases
  •  • NJ WorkAbility
  • • Managed Long Term Services and Supports (MLTSS) includes:
    • Nursing Home/Institutional
    • Assisted Living
    • Home and Community Based Services
  • Medicaid Only
    • Income standards and rules match that for Supplemental Security Income (SSI) through the Social Security Administration (SSA)
      • Individuals who receive SSI payments are automatically entered into to the Medicaid Eligibility System (MES)
      • Monthly income standard for 2025 is $998.25 for an individual and $1,475.35 for a couple, with resource limits of $2,000 for an individual
      • New Jersey Administrative Code (NJAC) 10:71 outlines the eligibility rules for the Medicaid Only program
      • Individuals under 65 need a disability determination.
  • Medicaid Only- DAC Continued Eligibility
    • DAC – Disabled Adult Children who are eligible to collect SSI benefits from another person’s account (usually a parent) and because of their own disability are entitled to continue receiving benefits beyond the age of 18.
    • In order to qualify, the individual must:
      • Be at least 18 years old;
      • Have become disabled or blind prior to turning age 22; ➢ Have been receiving SSI benefits on the basis of blindness or disability; and, ➢ Have lost SSI as a result of the receipt of child’s insurance benefits from another person’s Social Security account, or as a result of an increase to those benefits.
    •  The claim number for the SSA/Title II benefit (in SOLQ) will be a Social Security number followed by a C.
    • The SSI/Title XVI information will reflect:
      • the recipient is disabled (DI or DC)
      • the Disability Date (which must be prior to turning age 22).
      • A history of prior SSI payments
      • Current pay status code of N01, which indicates excess income.
    • The amount of increase in the SSA/Title II benefit is disregarded, as well as any subsequent increase. Any other type of income is still countable.
      • These cases shall be identified as Medicaid Only and coded accordingly (PSC 220). As such, the resource limit of $2,000 applies.
    • See Medicaid Communication 13-03
  • New Jersey Care… Special Medicaid Program Individuals who are not eligible for Medicaid Only may be assessed for the NJ Care Special Medicaid Program.
    •  Income limits are 100% of the Federal Poverty Level (FPL)
    • 2025 limits are $1,305 per month for an individual, and $1,763 per month for a couple.
    • Resource limit of $4,000 for an individual and $6,000 for a couple. ➢ Clients whose income falls under Med Only, but have resources greater than $2,000 and less than $4,000 should be evaluated for this program.
    • Provides benefits for individuals living in the community.
    • Individuals under 65 need a disability determination.
    • Guidelines for this program are located in NJAC 10:72 (currently undergoing revision).
  • Medically Needy Program
    • This program covers individuals in the ABD populations (as well as pregnant women and children in the community).
    • This program uses a spend down provision with a 6 month prospective budget period, and a 1, 2, or 3 month retroactive budget period.
    • This program has fixed dollar income limits that are separate from other Medicaid programs
    • Cannot be used with any waiver services programs or nursing home services, effective December 1, 2014.
    • Needs a new application every 6 months.
    • Guidelines for this program can be found at NJAC 10:70
  • NJ WorkAbility
    • Individuals eligible for the NJ WorkAbility program must be at least 16 years of age and have permanent disabilities.
    •  Documentation that the individual is working is required.
    • Individuals aged 65 and older may be eligible under the program, provided that a disability determination was made prior to age 65.
    • The income of a spouse shall not be deemed to the individual.
    •  Assets shall not be considered in determining eligibility.
    • No income limit (including unearned above 100% FPL)
    • Individuals with countable income above 250% may be eligible with the payment of a premium.
    • A Premium Agreement form must be received. – If not received, application can be denied for Failure to Provide. – If received, but NOT agreed to, the application should be processed as a withdrawal.
    • Failure to pay premiums will result in termination.
    • Conduent will be handling the billing and collection of premiums.
  • Application Process: Who can file an application for Medicaid? An aged, blind, or disabled person
    • If the aged, blind, or disabled person is unable to file a Medicaid application, the following are examples of individuals who may apply on someone’s behalf:
      • A relative by blood or marriage
        • a staff member of a private or public social service or welfare agency
        • a staff member of the institution where the person currently resides
        • An attorney, a legal guardian, or a power of attorney.
    • An Authorized Representative (MDAR) form may be required
    • Refer to Medicaid Communication 11-03
  • Application Process Applicant’s Responsibilities
    • Complete all required forms as requested by the caseworker
    • Assist the caseworker in securing all information to verify financial eligibility within allotted time period
      • Case worker shall assist applicant in securing information/verification electronically through systems such as AVS, SVES, SOLQ and DOVE.
      • The Worker Portal has a number of verifications in place.
    • Proof of blindness or disability must be verified
  • Medical Emergency Payment Program
    • This program is for persons who do not qualify as an eligible non-citizen and those people who are lawfully admitted for permanent residency (LPR) and who have not met the 5 year bar.
    • They must have been able to qualify for Medicaid in their own right, except for their Immigration status.
    •  Applicants may apply at a number of locations: ➢ CSSA ➢ Clinics ➢ At Hospitals with out stationed worker
    • A completed Certification of Treatment of Emergency Medical Condition form, signed by a physician, is required.
    • For each emergency, a new application must be submitted.
    • Program pays for emergency services that are provided in an acute care hospital (or a setting like a clinic for labor and delivery).
    •  Follow up treatment is not covered.
    • The symptoms must be severe enough to be qualified as a life threatening emergency.
      • If medical attention is not provided, the patient could suffer death, impairment of bodily functions, or serious damage to a body part or organ.
    • ELIGIBILITY IS TO BE LIMITED TO THE MONTH OF THE EMERGENCY.
  • The Breast and Cervical Cancer Medicaid Program
    •  Covers treatment for low-income women who have been screened through one of the New Jersey Cancer Education and Early Detection Program (NJCEED) statewide sites.
    • The applicant must meet the following criteria:
      • Uninsured
      • Under the age of 65
      • Requiring cancer treatment
    • Currently the monthly income limit for an individual is 250% FPL without regard to resources. Eligibility continues as long as clients are receiving treatment, and do not have other health insurance.
Housing Unit

EA

  • What are the eligibility requirements for Emergency Assistance/TRA? The initial eligibility criteria for EA/TRA are an active TANF/GA or SSI case.  Once this has been established an EA application must be taken and will be evaluated on a case by case basis
  • What documents are required to apply for EA/TRA? Applicant for EA/TRA should be prepared to provide the following:  A copy of their lease or a letter from the person they have been residing with.  Documentation of any income coming into the household.  Documentation of any potential income such as Social Security/SSI.  Current utility bills.  Any other information they feel would be helpful in determining their eligibility for EA/TRA.
  • What EA services does your agency provide? The agency can provide the following services:
    • Shelter placement
    • TRA
    • Back rent
    • Utility assistance
    • Furniture
    • Storage
    • Security Deposits

ABAWD

  • Why did I get this letter in the mail about being placed in a work activity?  I only receive SNAP. SNAP recipients between the ages of 18-64 are required to comply with the ABAWD work requirements. 
  • What are the ABAWD work requirements? Anyone in the SNAP household between the ages of 18-64 who is not exempt are required to complete 20 hours a week (80 hours per month) in a work activity, volunteer work or employment
  • How can I be considered exempt? You can be exempt from ABAWD if: you are living with a child under 14, physically or mentally unfit for work as determined by the CSSA, pregnant, Indians, residing in an area that has a federally approved ABAWD waiver, exempt from the SNAP basic work rules

Sanctions

  • I did not receive my benefits this month and a received a notice saying I am sanctioned.  What does that mean? Anyone that receives WFNJ cash assistance (TANF or GA) is required to comply with the WFNJ work requirements.  If an individual misses 2 scheduled WFNJ appointments with the agency, fails to report to a scheduled WFNJ activity for 2 consecutive days or if the individual is non-compliant at their activity their case will be sanctioned
  • How long will I not receive my TANF or GA benefits for? If your case is sanctioned you are subject to at least one month of the sanction penalty.  If the non-compliance continues, the sanction will continue.
  • How can I get my sanction removed? Your sanction will be removed when you complete 10 consecutive days of compliance in a WFNJ activity or provide a completed Med-1 form showing you should be deferred from the WFNJ requirements as per your doctor.
SNAP, GA and TANF
  • What is an Able-bodied adult without dependents (ABAWD)? If you are a SNAP recipient between the ages of 18 and 64 (the month after you turn 18 and up to the month you turn 65), do not live with a child under 14, and are physically and mentally fit for work, you may be subject to Able-Bodied Adults Without Dependents (ABAWD) work rules and time limits. There are some exceptions to the ABAWD rules.
  • What is the ABAWD time limit rule? If you are an Able-bodied Adult without Dependents (ABAWD), you are allowed to receive SNAP benefits for only 3 months during a 3-year period unless you meet one of the following:
    • Meet the ABAWD work requirements, or
    • Are exempt from the ABAWD time limit
  • What are the ABAWD work requirements? You do not have a time limit and can receive more than 3 months of SNAP benefits if you meet the ABAWD work requirements. There are many ways you can meet the ABAWD work requirements, such as:  
    • Working at least 80 hours a month, or an average of 20 hours a week.
      • IMPORTANT: Work means employment, self-employment, volunteer work, or in-kind work (working in exchange for goods and services instead of cash).  
    • Participating in a job program, such as SNAP Employment & Training (E&T), for at least 80 hours a month. 
    • A combination of any of the above for at least 80 hours a month.  
    • Participating in a Workfare program for the number of hours assigned each month.
  • Who Is subject to the ABAWD time limits? The ABAWD time limit rules apply to SNAP recipients between the ages of 18 and 64 who have no children under the age of 14 in the SNAP household and do not meet one of the exemptions below. 
  • Who is exempt from the ABAWD time limits? You may be exempt from the ABAWD Time Limit Rules if any one of the list below applies to you:
    • Younger than age 18; 
    • Age 65 and over;
    • An adult in a SNAP household with a child under age 14; 
    • Exempt from SNAP Basic Work Rules and between the ages of 18 and 59;
      • If aged 60-64, the exemption must be for a reason other than age.
      • Check the notice we sent you about NJ SNAP Employment and Training Opportunities and Basic Work Rules for more information about this.
    • Pregnant;
    • Physically or mentally unfit for work as determined by a CSSA worker. Proof of this can include:
      • Receipt of temporary or permanent disability benefits; 
      • An obvious mental or physical reason preventing you from working; or 
      • A statement from your medical provider;
    • An Indian (Native American, Alaska Native, Indigenous Person, Tribal Member), Urban Indian or a California Indian as defined in the Indian Health Care Improvement Act; or,
    • Live in a waived area.
  • How can I report changes? Phone, Mail, In-Person, or Online: You can submit your changes online at www.MyNJHelps.gov or visit one of our offices: 342 Westminster Avenue Elizabeth, NJ 07208 or 200 West 2nd Street Plainfield, NJ 07060.
  • What are the income guidelines for SNAP? Your household must meet certain requirements to be eligible for SNAP and receive benefits, including meeting the maximum allowable income listed below. (SNAP Income Eligibility Limits – Oct. 1, 2025, through Sept. 30, 2026) Households that include a senior (aged 60 and older) or people with a disability may be eligible even if their gross income exceeds the amounts in the chart below.
  • Meeting the maximum allowable income for your household size does not guarantee you are eligible for SNAP.
Household SizeGross monthly income
(130 percent of poverty)		Net monthly income
(100 percent of poverty)
1$1,696$1,305
2$2,292$1,763
3$2,888$2,221
4$3,483$2,680
5$4,079$3,138
6$4,675$3,596
7$5,271$4,055
8$5,867$4,513
Each additional member+$596+$459
  • Are college students eligible for SNAP? Students are age 18 to 49 enrolled at least half-time in a college, university, community college, or business, technical, trade, or vocational school that requires a high school diploma. In addition to income eligibility factors, students also must fit at least ONE of the following requirements:
    • Be enrolled in an approved Career and Technical Education Program at a New Jersey community college;
    • Be employed at least 20 hours per week AND paid for such work;
    • Be participating in a federal work study program during the school year;
    • Be participating in an on-the-job training program;
    • Be responsible for the care of a member of your household who is a dependent under the age of six years-old;
    • Be a single parent enrolled full-time AND responsible for a dependent under the age 12 years-old;
    • Be unable to work due to a physical or mental disability; or
    • Be receiving Work First New Jersey (WFNJ) Temporary Assistance for Needy Families (TANF) benefits (cash assistance).
  • What are the work requirements for SNAP? SNAP participants between the ages of 16 through 59 who are not specifically exempted by law are subject to work requirements as a condition of eligibility. SNAP recipients between the ages of 18 and 64 who do not reside with a child under 14, and who are physically and mentally fit for work are subject to Able-bodied Adults without Dependents (ABAWD) work rules and time limits. There are some exceptions to the ABAWD work rules. Learn more about the ABAWD work exceptions on our Able-bodied Adults without Dependents Frequently Asked Questions page. When you apply for SNAP, you agree to the following work requirements:
    • Register for work
    • Provide job status or availability for work on Applications, Recertification, Interim Reporting Forms (IRF) and upon request from your County Social Service Agency (CSSA).
    • Accept a job if it is offered to you unless it is unsuitable. Examples of an unsuitable job offer include:
      • Your commute would be over 2 hours per day
      • You don’t have regular transportation to and from the job
      • The job pays less than the state or federal minimum wage
    • Not voluntarily quit your job or reduce your work hours below 30 hours a week without a good reason
    • Comply with the Work First New Jersey Temporary Assistance for Needy Families (WFNJ/TANF) work assistance, if you also receive WFNJ/TANF cash assistance
    • Comply with the New Jersey Department of Labor requirements, if you receive unemployment insurance benefits
    • Meet the Able-bodied Adults without Dependents (ABAWD) rules as well as the SNAP Basic Work Rules, if you are determined to be subject to the ABAWD Time Limit. Learn more in our ABAWD Frequently Asked Questions. 
    • If you are required to register for work, you may be referred to you local One-Stop Career Center to learn more about the services offered there and potentially be referred to an educational or training program free of charge.
    • The SNAP Employment and Training (E&T) program offers a wide range of opportunities to help you find training, skills, and work that’s right for you. E&T is a completely voluntary program.  There are no penalties if you choose not to participate, or if you do participate and later decide to stop.  E&T participants are eligible to receive help with expenses incurred while participating in the program, such as transportation, dependent care, or other costs necessary for participating, such as uniforms, books or supplies. E&T services are a combined effort between the Department of Human Services (DHS), the Department of Labor and Workforce Development (NJDOL), and community partnerships.
  • What can I buy with SNAP benefits?
    • Fruits and vegetables;
    • Beans, fish, poultry, meat;
    • Rice, bread, tortillas, cereal;
    • Milk and cheese; and
    • Seeds and plants that produce food.
  • How do I report my benefits were stolen from my EBT card? SNAP and WFNJ benefits that were stolen electronically on or after December 21, 2024 are not eligible for replacement, as a result of a change in the federal budget. If your benefits were stolen, be sure to immediately re-PIN or replace your Families First card and lock it to protect your benefits going forward.
  • What changes do I need to report? Changes you may need to report include:
    • New employment within 10 days of the date that you receive your first pay
    • Changes in the source or amount of unearned income of $125.00 or more.
    • Changes in the amount of earned income of more than $125.00.
    • Changes in household composition.
    • Changes in residence and the resulting change in shelter costs.
    • Changes in the amount of legally obligated child support received.
    • You can report any of these changes by logging into your account at MyNJHelps.gov or by contacting your County Social Service Agency.
  • How do I apply for SNAP, TANF, or General Assistance? You may apply for the by applying on-line at: www.njhelps.gov. If you do not have access to a computer you may call us at (908)677-5405 and request that a application be sent out to you, or you can apply at one of our offices: 342 Westminster Avenue Elizabeth, NJ 07208 or 200 West 2nd Street Plainfield, NJ 07060
  • Who is eligible for TANF and General Assistance? You must be a United States citizen or qualified non-citizen and a resident of New Jersey.
    • Lawfully Admitted for Permanent Residence (LPRs)
    • Asylees
      • Granted asylum under Immigration and Nationality Act
    • Parolees
      • Paroled into the U.S. for at least 1 year
    • Deportation (or Removal) Withheld
    • Conditional Entrants
    • Cuban or Haitian Entrants
      • Cuban or Haitian entrant under the Refugee Education Assistance Act of 1980
    • Battered Non-Citizens
      • Under certain circumstances, a battered non-citizen spouse or child, non-citizen parent of a battered child or a non-citizen child of a battered parent with a petition pending
    • Refugees
    • Trafficking Victims
      • Victims under the Trafficking Victims Protection Act of 2000
    • Iraqi and Afghan Special Immigrants (SIV)
  • What is considered a SNAP household? Everyone who lives together and purchases and prepares meals together is grouped together as one SNAP household. Some people who live together, such as spouses and most children under age 22, are included in the same SNAP household, even if they purchase and prepare meals separately. If a person is 60 years of age or older and unable to purchase and prepare meals separately because of a permanent disability, the person and the person’s spouse may be a separate SNAP household if the others they live with do not have very much income (no more than 165 percent of the poverty level).
  • How do I file for a fair hearing? If you wish to request a hearing, you may telephone, write, come to the Union County Social Service Agency, or mail back the BARA-111 form. You may also call the state toll-free hotline number at 1-800-792-9773.
  • How do I contact Legal Services? If you feel that you cannot afford a lawyer, you may contact Legal Services of New Jersey to see if you qualify for free legal services. Their telephone number is 1-888-576-5529 or you can visit their website at www.LSNJLAW.org
  • Why do I have to apply for citizenship? For the General Assistance program, eligible aliens who are single adults or couples without dependent children may receive benefits until they meet the minimum residency requirements to apply for citizenship in accordance with INS rules, which include, but are not limited to: continuous residence within the United States, after being lawfully admitted for permanent residence, for at least three years immediately preceding the date of filing a petition for naturalization if married to a United States citizen or, if not, continuous residence within the United States, after being lawfully admitted for permanent residence, for at least five years immediately preceding the date of filing a petition for naturalization. Because only individuals with legal permanent residence status are eligible to apply for citizenship, this provision applies only to aliens with legal permanent resident status.
  • Why do I have to apply for unemployment insurance? For the TANF and General Assistance programs, a person who appears to be eligible for other benefits such as (but not limited to) unemployment insurance benefits; disability benefits, Social Security; Retirement, Survivors and Disability Insurance; Supplemental Security Income; or Veterans’ benefits and such person refuses or neglects to apply for such benefits within 30 days of written notification without good cause, the entire assistance unit shall be ineligible to receive cash assistance.
  • Why do I have to interview and cooperate with the Child Support Unit? An applicant/recipient, as a condition of eligibility for WFNJ TANF/GA benefits, shall, subject to good cause exceptions, be required to do the following: 1. Cooperate with child support by identifying his or her child(ren), providing specific information regarding the noncustodial or custodial parent(s), such as, name, address, date of birth and Social Security number and take certain actions as requested by the appropriate child support agency to help establish paternity, or establish, modify or enforce a child support order.