Union County Coordinated Transportation Plan Survey

Introduction

In 2004, a Presidential Executive Order was issued on Human Services Transportation Coordination requiring agencies to improve the coordination of federally supported transportation services for people who are transportation-disadvantaged, particularly persons with disabilities, persons with lower incomes, and older adults who rely on community transportation. Your participation in the enclosed survey is crucial information for updating our plan of action.

Instructions

All organizations that receive federal and state funding, including casino funds, for transportation services are required to complete this survey to be eligible for future funding.

Please carefully follow the directions on this questionnaire. If you feel that you are not in the most appropriate position in your organization to complete this questionnaire, please forward this survey to the person(s) in the most appropriate position. Please see the following page for a list of definitions.

Definitions

Fixed Route, Fixed Schedule Transportation Services: Transit service that operates over specified routes according to an established schedule. Passengers may board or be discharged at designated points along the route.

Modified Fixed Route, Modified Fixed Schedule Transportation Services: Transit service that operates over specified routes according to an established schedule with the driver permitted to deviate from the fixed route in order to pick up passengers. There are two types of modified route services, which include:

Route Deviation: The driver is permitted to deviate from the route but must return to the route at the point of demarcation.

Point Deviation: The only scheduled service is at certain designated time points. The driver may take any path to get from point to point to pick up other passengers as long as the scheduled time points are met.

Demand Responsive Transportation Service: A service characterized by flexible routes and time schedules. The pick-up and drop-off locations and the vehicle routes will vary depending on rider requests. Riders typically call or arrange service in advance.

Curb-to-Curb: Service is provided to the passenger’s particular origin or destination. The driver offers no assistance other than operating the wheelchair lift and tie down.

Door-to-Door: The driver escorts the passenger to or from the vehicle and the front entrance of the building.

Door-through-Door: The driver escorts the passenger to or from the vehicle and the front entrance of the building.

Coordinated Transportation Services: A cooperative arrangement between human services agencies and/or transportation providers to combine or consolidate some or all transportation functions or activities of different organizations, in order to improve the efficiency and effectiveness of an area’s transportation system. Many types and degrees of coordination exist, from vehicle sharing or the joint procurement of equipment or services to the performance of centralized administration and other fucntions by a single entity acting as a transportation broker. The intended result of coordination is lower costs for participating organizations through greater efficiency, which can mean better transportation services for the region.

One-Way Passenger Trips: A one way passenger trip consists of one person riding one way from an origin to a destination. Thus, a round trip by one person is considered as two “one way passenger trips”.

Vehicle Miles of Service: The total number of miles traveled by vehicles providing transportation service. For example, if three vehicles are used to provide transportation and they each travel 30,000 miles in a given year, there would be 90,000 vehicle miles of service provided.

Vehicle-Hours-of-Service: The total number of hours vehicles are used to provide transportation service. For example, if three vehicles are used to provide transportation and each is in operation for 40 hours per week, 52 weeks per year, there would be 6,240 vehicle hours of service provided. 

Agency Information

Name of Organization:

Mailing Address:

Website URL:

Director Information

Full Name

Job Title

Phone Number

E-mail Address

Questions

1 – What services does your agency provide? (Please check all that apply)

2 – Please provide a description of your organization’s services.

3 – What population segments does your agency serve? (Please check all that apply)

If you have selected Other, please specify.

4 – On a daily basis, how many individuals does your agency serve?

5 – What are the transportation obstacles your customers face? (Please check all that apply)

If you have selected Other, please specify.

6 – Please select which best describes how your customers get to your organization. (Please check all that apply)

If you have selected Other, please specify.

7 – What type of transportation service(s) do you provide? (Please check all that apply)

If you have selected Other, please specify.
Because you selected ‘We contract/purchase demand responsive (flexibly routed van/sedan) service from an independent carrier/operator’. Please provide the name(s) of your operator(s):

8 – Which best describes your advanced reservation for transportation service? (Please check all that apply)

If you have selected Other, please specify.

9 – Which best describes the trip purposes your agency provides? (Please check all that apply)

If you have selected Other, please specify.

10 – Have you received transportation requests that your agency was unable to accommodate?

If you have selected Yes, please identify the reason(s) you were unable to provide service.

11 – Are there any requests for transportation to destinations that your agency does not provide service to? (If so, please identify what these destinations are. If you have not denied any requests, please do not answer this question)

12 – Please indicate the number of accessible vehicles in your fleet.
Van(s)
Minivan(s)
Minibus(es)
Bus(es)
Other

13 – Are your transportation services coordinated in any other way with the transportation services of other agencies?

14 – Would your organization be interested in providing transportation services, or additional transportation services, under contract to another agency or agencies?

15 – If you now operate your own vehicle(s), would your organization consider purchasing transportation services from another agency, assuming that the price and quality of service met your needs?

16 – Does your agency identify duplication of services, underused assets and service gaps? Duplicated customers are those who are served more than once in a single day. Non-duplicated numbers indicate the total number of people served in a single day.

If yes, where?

17 – Do you document the transportation needs of your targeted population?

If yes, how often?

18 – Has your organization invested in any transportation technology to improve service or reduce cost?

If yes, Please check off any of the equipment that is used

19 – Which software does your agency utilize?

If you have selected Other, please specify.

20 – Is data analyzed to determine how costs can be lowered and performance improved?

If yes, how?

21 – Do you offer travel training for your clients or is the training outsourced?

What is the agency name that facilitates the training program?

22 – Is customer satisfaction data collected regularly?

If yes, how often is it collected?

23 – If you cannot accommodate a client, do you ever refer them to any of the following agencies? (Please select all that apply)

If you have selected Other, please list the agencies used.

24 – Please check all the municipalities which you service.
Berkeley HeightsClarkCranfordElizabethFanwoodGarwoodHillsideKenilworthLindenMountainsideNew ProvidencePlainfieldRahwayRoselleRoselle ParkScotch PlainsSpringfieldSummitUnionWestfieldWinfieldOther

If you have selected Other, please specify which additional municipalities you service.

Service Hours

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Submit