Public Info

Union County Public Safety Goes Live on Inform CAD and Mobile to Support their Regional Multi-Agency Dispatch Operations

Photo Caption: (from left) Union County Freeholders Sergio Granados, Bruce Bergen, and Mohamed S. Jalloh learn about Union County’s new Computer-aided Dispatch System which streamlines dispatch processes for faster emergency response times. They are joined by Union County Chief Dispatcher Gareth Williams (right), and Roselle Mayor Jamel Holley (2nd right) and dispatcher Carmen Malave. The Borough of Roselle, in addition to 16 other agencies, is serviced by Union County’s Dispatch center for a range of emergency needs.


Union County  – In 2010, Union County entered into an agreement to provide Police, Fire and EMS dispatch services to the Borough of Fanwood. The arrangement was the first of its kind for the County and provided the Borough with a savings of $230,000 over the three year agreement.  Since then, the shared service model has become increasingly popular, and as a result the Union County Department of Public Safety has felt the need to implement a modern system able to handle the needs of a robust county dispatch center.


As such, the Union County Board of Chosen Freeholders is proud to announce the implementation of a new computer-aided dispatch (CAD) and mobile system which provides the modern technology needed to handle these increased demands. Developed by TriTech Software Systems, Inform CAD and Mobile will provide Union County Public Safety with a high performance communications solution for their Police, Fire, and EMS agencies.


“The safety of our residents is of utmost importance to the Freeholder Board,” said Freeholder Mohamed Jalloh, liaison to the Emergency Management Council. “We embrace changes and technology that will improve our efficiency and move us in a direction where we can continue to improve the quality of life for all of Union County.”


By providing Dispatch Center personnel and emergency responders in the field with a common platform for quick access to incident and historical information, Inform CAD and Mobile ensures the right resources arrive at an emergency scene in the shortest amount of time.


Terrence McCarthy, Director of Clinical Services at Robert Wood Johnson University Hospital in Rahway was excited about the new system commenting that not only will it reduce the amount of time critically ill or injured patients will wait for emergency medical services to arrive, but that it provides paramedics with real time information so paramedics and other responders have vital information prior to arriving at the scene of the emergency. Two of RWJ’s paramedic units get dispatched by Union County’s Regional Dispatch Center.


The Union County Department of Public Safety serves a population of more than 500,000 citizens and in 2012 expanded its dispatch operations in an effort to create a larger center to accommodate further dispatch services with the County’s municipalities.


Today, the Dispatch Center provides services to 17 agencies and processes approximately 52,000 calls per year.


“In an area with such a diverse population and landscape, the public safety needs of each of our towns vary greatly.  What is so exciting about this endeavor is the ability to streamline several processes to create one fast and efficient response system,” said Andrew Moran, Director of Union County’s Department of Public Safety.


Perfectly suited for Union County’s multi-jurisdictional dispatch functionality, Inform CAD and Mobile provides a flexible and scalable system that can easily be expanded in to incorporate new communities to the County dispatch model.


TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.


TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.


For more information regarding TriTech and their software, visit them online at