Public Info

National Passport Center Praises Quality of Service at Union County Clerk’s Westfield Passport Office

WESTFIELD, NJ – Union County Clerk Joanne Rajoppi announced today the results of an audit conducted by the National Passport Center of the Passport Services offered by her Westfield Office.

“After a site visit to our Westfield Office in September, Daniel Cook, Program Analyst for the National Passport Center, a division of the U.S. State Department, made an evaluation of the facility,” Ms. Rajoppi said. “The analyst assessed our passport agents and reported that they had the highest level of proficiency and experience.”

“This is an exceptionally well run program,” said the Acceptance Facility Oversight Analyst in a recent letter to County Clerk Rajoppi. “Each Agent was proficient with acceptance procedures and clearly committed to providing quality customer service. Thank you for your time and commitment.”

The County Clerk operates two passport offices to serve the residents of Union County: the main office in the Union County Courthouse, 2 Broad Street, Elizabeth, (908) 527-4966; and the annex office located at 300 North Avenue East, in Westfield, (908) 654-9859.

“We invite anyone who needs a passport to visit either one of our locations; visit our website or call us for further information,” Ms. Rajoppi said. “Our highly qualified staff is ready to assist you with the application process, passport photographs, and information about expedited delivery from the State Department.”

The Westfield Annex is the only County Clerk’s office in the state that is open during evening hours. The Westfield Annex is open from 8 a.m. to 7:30 p.m. on Tuesdays and Thursdays; from 8 a.m. to 4 p.m. Mondays, Wednesdays and Fridays; and from 9 a.m. to 1 p.m. on Saturdays. The Elizabeth office is open from 7:30 a.m. to 4:30 p.m. Monday through Friday.


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