Stay Strong, Stay Safe, Stay Home
Union County operates a state-of-the-art communications center that opened in October of 2012. We dispatch the Union County Police Department and many local and regional public safety agencies including Police, Fire, EMS, the Metro Strike Team and Union County Fire Mutual Aid. In addition, Union County Communications is the contact point for many specialized resources such as Sheriff’s K-9, Union County Bomb Squad and the Union County Hazardous Materials Unit (HazMat).
Interested in working with us?
Union County Communications is always looking for dedicated, customer service-oriented individuals who are ready to take on new challenges. Our training program requires no previous public safety experience.
For further information, contact:
APCO Project 33
In April of 2014, the Dispatch Training program at Union County received the prestigious distinction of being certified as meeting the comprehensive 2010 American National Standards for Telecommunicator Training (ANSI 3.103.1). Union County Regional Communications is the only agency in New Jersey and the tri-state area – and one of less than 75 nationwide – that has been so certified.
We would like to welcome the Township of Berkeley Heights and Kean University to the Union County Regional Communications Center
The Township of Berkeley Heights entered into a shared services agreement to provide 911 dispatch for Police, Fire, & EMS to the township. The transition to County Dispatch offers Berkeley Heights access to state of the art technology and services while providing the Township significant cost savings from operating their own dispatch center. Kean University has entered into an agreement for the County to process their 911 calls and to provide medical call screening and pre-arrival instructions to callers.
Rahway Fire, Cranford Fire and First Aid Squad switches over to County Dispatch
All fire and EMS calls in Rahway and Cranford are now processed by Union County Communications
Union County Regional Communications Center welcomes Roselle Park Police
As of July 1, 2019 Roselle Park Police transitioned dispatch and 911 call handling to Union County
Advance Location Services
Union County uses advanced location services to pinpoint 911 callers saving minutes on locating a 911 caller. Learn more.
List of agencies utilizing the Communications Center
Township of Berkeley Heights 911, Police, Fire, & EMS Dispatch
Township of Clark EMS Dispatch
Township of Cranford 911, Fire and EMS Dispatch
Borough of Fanwood 911, Police, Fire and EMS Dispatch
Borough of Garwood 911 Medical Call Screening
Township of Hillside Fire and EMS Dispatching
Kean University 911 and Medical Call Screening
Borough of Kenilworth 911 Medical Call Screening
Borough of Mountainside EMS Dispatch
City of Rahway Fire and EMS Dispatch
Borough of Roselle Fire and EMS Dispatch
Borough of Roselle Park 911, Police, Fire and EMS Dispatch
Township of Scotch Plains 911, Police, Fire and EMS Dispatch
Township of Springfield 911, Fire and EMS Dispatch
Township of Winfield 911, Police, Fire and EMS Dispatch
RWJ Barnabas Rahway Paramedics
Trinitas Regional Medical Center Paramedics
Union County Fire Mutual Aid
Union County EMS Mutual Aid
Union County Hazardous Materials Unit
Union County Police
Union County Sheriff K9
Metro Urban Area Search & Rescue Task Force
In the News – Union County Expanding Regional Dispatch Center
TAPinto Union Article; By Andrea Crowley-Hughes; Link to article
UNION COUNTY, NJ — The county will expand its Emergency Services Regional Dispatch Center in Westfield, allowing more towns the option to use its services for fire, EMS, mutual aid and first responders.
At Thursday’s virtual Board of County Commissioners meeting, commissioners awarded a $3.28 million contract to H&S Construction and Mechanical Inc., of Elizabeth, for Construction at the dispatch center.
A portion of the costs will be offset by a $150,000 in Local Efficiency Achievement Program Challenge Grant from the state Department of Community Affairs.
Public Safety Director Andrew Moran said the new expansion, which he expects to be completed by Jan. 1, 2022, will “set us up for the foreseeable future for dispatch needs as a shared service.”
Upon questioning from Vice Chair Rebecca Williams, Moran confirmed if the balance of towns in the county decide to use the facility for dispatching services once it is expanded, their needs could be accommodated.
The center, located in the county’s Ralph Froehlich Public Safety Building, at 400 North Ave. East, currently provides services to 14 municipalities, fire EMS, mutual aid and 27 first responder agencies.
“The dispatch center definitely cuts staffing on municipal levels, by our calculations,” Moran said. “Just out of the 14 agencies we dispatch for, we municipal agencies were able to reduce their staff by 11 personnel.”
He added that agencies using the county’s dispatch services do not have to buy expensive equipment for computer-aided dispatch, 911 systems or communications systems.