The Union County Board of County Commissioners and the Union County Department of Human Services (DHS) are proud to announce a new partnership with TipCo Automated Systems (TipCo) to modernize and enhance accessibility to critical human services and resources by integrating artificial intelligence (AI).
As part of this innovative collaboration, DHS has launched EVA—a powerful AI assistant designed to support the DHS Action Line in handling high volumes of client inquiries across a broad range of services. These include SNAP, General Assistance (GA), Temporary Assistance for Needy Families (TANF), Medicaid, NJ FamilyCare, Paratransit, Housing Resources, Aging Services, and Special Needs Programs.
“We have a responsibility to embrace innovation that makes government more accessible, responsive, and centered on people’s real needs,” said Union County Commissioner Chairwoman Lourdes M. Leon. “With this new partnership, we’re using smart tools like EVA to connect with residents more efficiently and ensure they get the support they need, when they need it.”
Since its implementation, EVA has already answered nearly 6,000 calls from Union County residents in need, ensuring timely access to information, reducing wait times, and freeing up staff resources to focus on complex casework and direct service delivery.
“This partnership with TipCo reflects our commitment to innovation and meeting the evolving needs of our residents through a unique approach to service delivery,” said Debbie-Ann Anderson, Director Union County DHS. “By leveraging artificial intelligence, we’re enhancing how we connect clients with critical resources, improving efficiency, and maintaining our focus on full-service, person-centered support.”
Union County remains committed to adopting forward-thinking technology while maintaining full-service, client-centered operations. The successful integration of EVA marks just the beginning of a broader strategy to expand AI capabilities within human services, and DHS is actively working with TipCo to explore additional innovations to support this mission.
For more information about the Union County Department of Human Services and available programs, please visit www.ucnj.org/dhs.