Union County, NJ – Union County Clerk Joanne Rajoppi advises residents that passport services at the Elizabeth and Westfield offices of the County Clerk have earned the highest possible rating from the Office of Acceptance Facility Oversite of the U.S. Department of State.
The Union County Clerk’s offices received a rating of “exceptional Acceptance Facility with knowledgeable agents” during its annual evaluation.
“An exceptional rating is the highest possible assessment one can receive,” said Ms. Rajoppi. “My staff provides excellent customer service, efficiently and pleasantly, while demonstrating a thorough knowledge of all issues related to passports. I very am proud of their efforts to assist our customers.”
The Department of State evaluates the performance of county clerks and other agents that are authorized to accept passports for processing on an annual basis. The assessment covers 16 elements including procedures, security, supplies, and training.
To further improve the customer experience, Ms. Rajoppi has also introduced a first-of-its-kind online system for booking appointments for passport transactions and other in-person services. The online system eliminates holding time and can be accessed at any time of the day or night.
The online booking system can be accessed through the County Clerk’s website at ucnj.org/county-clerk.
The County Clerk’s main office is located in the County Courthouse, at 2 Broad Street in Elizabeth.
The annex office is located in the Colleen Frasier Building at the Union County Complex, 300 North Avenue East in Westfield.
Customers in need of passport services are reminded to plan well in advance for overseas travel, as processing by the Department of State can take up to 18 weeks.
For information on all services of the Union County Clerk, and for office hours, visit ucnj.org/county-clerk or call the main office in Elizabeth, at 908-527-4787.
For information and updates on all Union County services during the COVID-19 outbreak, including the Union County COVID-19 Test Center at Kean University, the Mobile Test Unit, vaccination information, emergency food distribution and other support services, visit ucnj.org/covid19. General information about COVID-19 is available through the New Jersey Department of Health at nj.gov/health.
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